If you’re not completely obsessed with your purchase, it’s totally fine! ...You have 3 days from the time you receive it to REQUEST A STORE CREDIT.
- Are you within the 3-day timeframe from when your order was received? If yes, move to Step 2. If no, unfortunately, you will not be able to request a store credit.
- Was your item on sale or purchased using a discount code? Was it a Mystery Box? If no, move to Step 3. If yes, unfortunately, you will not be able to request a store credit.
- Email info@SWANKblue.com with your name, order number, the item(s) being returned, and your reason for returning.
- Wait patiently for an email reply with your return authorization number and instructions on where to send your return. (*please allow up to 72 hours for a return authorization email).
- Once you get your return authorization email, head to your favorite shipping carrier and send the item(s) back to us. You will need to purchase a shipping label. SWANK blue is not responsible for shipping cost.
- Voila, that’s all!
THINGS TO KNOW:
- SWANK blue will not process a credit for requests submitted after 3 days from receiving your order.
- SWANK blue will not process a credit if item(s) appears to have been worn. Store credit is only issued if the item(s) is returned unworn, unwashed, free of any stains (makeup, deodorant, etc), and with any/all product tags still attached.
- Mystery Boxes, Sale items, items purchased using discount/promo code, swimwear/lingerie, and accessories (including books) are final sale
- You can use your store credit on ANYTHING at SWANKblue.com, and it NEVER expires.
- All shipping fees are non-refundable, and you are responsible for the cost of return shipping.
- Items purchased using a free shipping option are subject to a $13 restock fee that will be deducted from your store credit.
- We recommend you track your returned packages and/or buy insurance. We are not responsible for returned items that get lost in the mail
- Your return authorization number is only valid for 3 days. Any returns received after 3 days it will not be accepted.
- SWANK blue will ONLY ISSUE STORE CREDIT. No exchange or refunds. No exceptions
A COUPLE MORE THINGS TO KNOW…
DO YOU THINK YOU RECEIVED THE WRONG ITEM?
It’s very rare, but mistakes do happen. If you believe you received an incorrect item, please email us at info@SWANKblue.com ASAP so we can rectify the issue for you immediately.
WAS YOUR ORDER SENT BACK TO US BY THE SHIPPING COURIER?
In the event your package is refused by you at the time of delivery or returned due to an "un-deliverable" address, a 20% restocking fee will be deducted from your refund.